1. Order Processing Time

• Orders are processed within 1–3 business days after payment verification.
  
  
• FBA Prep services (labeling, polybagging, bundling) may require additional 1–2 business days depending on order volume.
  
  
• We will notify you if additional time is needed.
  
  

2. Shipping Methods

We offer the following shipping options:

📍 Domestic USA Shipping

• Standard Ground Shipping
  
  
• Expedited / Priority Shipping
  
  
• LTL / FTL Freight Shipping (for pallet orders)
  
  
• Direct-to-Amazon FBA Warehouse shipping
  
  

📦 International Shipping (Optional)

Available for selected wholesale buyers:

• Canada
  
  
• UK
  
  
• UAE
  
  
• Middle East
  
  
• Europe
  
  

Import duties & customs are the buyer’s responsibility.

3. Shipping to Amazon FBA

We fully support Amazon FBA delivery with:

• FNSKU labeling
  
  
• Box label application
  
  
• Prep services
  
  
• Pallet requirements
  
  
• Direct FC booking
  
  

You must provide:

• FBA shipment ID
  
  
• FBA warehouse address
  
  
• Amazon box/pallet labels
  
  

Petco Wholesale is not responsible for delays caused by FBA check-in times.

4. Shipping Costs

Shipping costs depend on:

• Order weight
  
  
• Case-pack quantity
  
  
• Distance
  
  
• Shipping method
  
  
• Pallet vs. carton shipping
  
  

Shipping charges will appear on your invoice before order confirmation.

5. Tracking Information

Once your order is shipped, you will receive:

• Tracking number
  
  
• Carrier information
  
  
• Estimated delivery date
  
  

For freight shipments, BOL (Bill of Lading) will be provided.

6. Delivery Issues

We are not responsible for delays caused by:

• Carrier delays
  
  
• Weather conditions
  
  
• Incorrect address
  
  
• Amazon FC check-in issues
  
  

If a shipment is lost or damaged, contact support immediately so we can assist with a claim.

Questions About Shipping?

📧 info@petcowholesale.com